Order Processing: All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates will depend on your chosen shipping method and destination.

Domestic Shipping: We offer standard and expedited shipping options within the United States of America. Standard shipping typically takes 3-7 business days, while expedited shipping usually takes 1-3 business days.

International Shipping: We currently offer international shipping to select countries. Delivery times vary based on destination and customs processing. Please note that additional charges for customs clearance must be fulfilled by the recipient; It's a matter has no control over these charges and cannot predict their amount.

Shipment Confirmation & Order Tracking: You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes: It's a matter is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages: It's a matter is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Contact Us: If you have any questions about our Shipping Policy, please contact us at info@itsamatter.com or (+1 954)-939-9020